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Sourcegraph Cody makes answering questions about a codebase using AI fast and accessible, which is why it stands out so much when you run into context not loading from the connected repository. Most of the time, the slot cause is simpler than it first appears.
This kind of problem tends to affect a specific setup or session rather than every user at once, which is a good sign that a quick adjustment on your end will likely solve it.
Possible Causes
- High server demand during busy hours can slow down or interrupt processing related to answering questions about a codebase using AI.
- Cached data or cookies stored locally can conflict with how Sourcegraph Cody loads or processes new requests.
- Conflicts with browser extensions or other background software can interfere with how Sourcegraph Cody runs.
- A temporary outage or maintenance window on Sourcegraph Cody’s end can affect requests without much warning.
- Device-level issues, like low storage or limited memory, can prevent smooth processing during answering questions about a codebase using AI.
Initial Troubleshooting Steps
- Close other open tabs or apps that might be competing for the same resources Sourcegraph Cody needs.
- Double-check your internet connection by loading another site or app, since answering questions about a codebase using AI depends on a steady connection.
- Log out of Sourcegraph Cody completely and log back in to refresh your session.
Advanced Steps
- Clear cached data and cookies specifically tied to Sourcegraph Cody, then log back in with a fresh session.
- Break a large or complex request into smaller pieces before running it through Sourcegraph Cody again.
- Test answering questions about a codebase using AI again during a quieter time of day to see if server load is a factor.
- Try answering questions about a codebase using AI on a different device or browser to see if the issue is specific to your original setup.
- Reinstall Sourcegraph Cody entirely if the problem persists, since this clears out any corrupted local data.
Security and Data Warning
If you’re troubleshooting answering questions about a codebase using AI on a shared or public device, make sure to log out of Sourcegraph Cody fully once you’re done, and avoid saving your password on that device.
When to See a Technician
Should the problem persist for more than a day despite trying every fix here, contacting Sourcegraph Cody support directly with screenshots will get you a faster resolution than continuing to guess.
Conclusion
Sourcegraph Cody users run into this more often than you’d expect, and it’s almost always solvable without technical expertise. Patience and a systematic approach go a long way here, especially when the cause turns out to be something small.
